Privacy policy

Last updated: 29 May 2026

Olsuna ("we", "our" or "us") is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by Olsuna. This privacy policy applies to our website olsuna.com and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

Cookie: A small amount of data generated by a website and saved by your web browser, used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
Trade Name: When this policy mentions "Olsuna", "we", "us", or "our", it refers to Olsuna, a trade name operating under the domain olsuna.com, based in Australia.
Country: Australia, where Olsuna operates.
Customer: Refers to the person that places an order or uses the Olsuna website.
Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit olsuna.com and use the services.
IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address, which can often be used to identify the location from which a device is connecting to the internet.
Personal Data: Any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
Service: Refers to the service provided by Olsuna as described on this platform.
Third-Party Service: Refers to advertisers, promotional and marketing partners, and others who provide content or services we think may interest you.
Website: Olsuna's website, accessible at olsuna.com.
You: A person or entity using the Olsuna Services.

What Information Do We Collect?

We collect information from you when you visit our website, place an order, subscribe to our newsletter, or fill out a form. This information may include:

  • Name and username
  • Phone number
  • Email address
  • Mailing address
  • Billing address

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage details such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, and general usage data.

This information is primarily needed to maintain the security and operation of our website and for internal analytics and reporting purposes. During your visits, we may use software tools to measure and collect session information including page response times, length of visits to certain pages, page interactions, and methods used to browse away from the page.

How Do We Use the Information We Collect?

Any information we collect from you may be used in the following ways:

  • To personalise your experience and better respond to your individual needs.
  • To improve our website based on the information and feedback we receive from you.
  • To improve customer service and respond more effectively to your support needs.
  • To process transactions securely.
  • To send periodic emails regarding your order or our products.

When Does Olsuna Use End User Information from Third Parties?

Olsuna collects data necessary to provide our services. End users may voluntarily provide us with information they have made available on social media websites. You can control how much of your information social media websites make public by visiting those websites and changing your privacy settings.

When Does Olsuna Use Customer Information from Third Parties?

We may receive some information from third parties when you contact us, for example through fraud detection services. We also occasionally collect information that is publicly available on social media websites.

Do We Share the Information We Collect with Third Parties?

We may share the information we collect with third parties such as advertising partners, marketing partners, and service providers. We may also share it with future affiliated companies and business partners, or in the event of a merger, sale of assets, or business reorganisation.

We may engage trusted third-party service providers to perform functions such as hosting and maintaining our website, database management, email management, marketing, payment processing, customer service, and order fulfilment. We will share your personal information with these third parties only to the extent necessary to enable them to perform these services.

We may also disclose personal information to government or law enforcement officials where we believe it is necessary to respond to legal processes, protect our rights, or comply with applicable laws and regulations.

Where and When Is Information Collected?

Olsuna will collect personal information that you submit to us directly through our website. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on our website, you agree to receive emails from us. You can unsubscribe at any time by clicking the opt-out link in any email we send. We only send emails to people who have authorised us to contact them. We do not send unsolicited commercial emails. Email addresses submitted through the order processing page will be used solely for the purpose of sending you information and updates about your order.

How Long Do We Keep Your Information?

We keep your information only as long as we need it to provide our services and fulfil the purposes described in this policy. When we no longer need your information and it is not required to be kept by law, we will either remove it from our systems or depersonalise it.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information. All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted. After a transaction, your private payment information is never kept on file. However, we cannot guarantee absolute security of information transmitted to olsuna.com.

Payment Details

Any payment information provided during a transaction is handled securely using appropriate safeguards. We do not store your credit card or payment details on our servers after a transaction is complete.

Remarketing Services

We may use remarketing services to show relevant advertisements to people who have previously visited our website. This allows our ads to appear on other websites and platforms you visit after leaving olsuna.com. These services use cookies to serve ads based on your prior visits.

Could My Information Be Transferred to Other Countries?

Olsuna operates under Australian law. Information collected via our website may be transferred to and hosted in other countries. By using our services, you voluntarily consent to the transfer and hosting of such information in accordance with applicable privacy laws.

Can I Update or Correct My Information?

You have the right to request updates or corrections to the information Olsuna holds about you. You can contact us to update or correct your personally identifiable information, change your communication preferences, or request deletion of your information from our systems. To protect your privacy, we may verify your identity before making any changes.

Individual Data Rights — Access, Portability and Deletion

We store personal data only as long as necessary to provide our services and comply with legal obligations. You may request access to your data, request corrections, or request deletion. When a request is received, personal data stored in our active databases will be updated, corrected, or deleted as appropriate and as technically practicable.

Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request information about the personal data we collect.
  • Access and obtain a copy of your personal data.
  • Request deletion of your personal data.
  • Request that your personal data not be sold or shared.
  • Receive equal service regardless of exercising your privacy rights.

We do not sell the personal information of our users.

To exercise any of these rights, please contact us at help@olsuna.com.

Information About Data Protection

We follow recognised data protection principles to ensure personal data is processed fairly, securely, and transparently. Personal data is collected only for specific purposes and used only for those purposes. Data is retained only as long as necessary and individuals may request access, correction, or deletion of their personal data at any time.

Affiliates

We may disclose information, including personal information, to our affiliates. Any information shared with affiliates will be treated in accordance with this Privacy Policy.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of Olsuna, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Australia. By using olsuna.com or contacting us directly, you signify your acceptance of this Privacy Policy.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms in full.

Links to Other Websites

This Privacy Policy applies only to the Olsuna Services. Our website may contain links to third-party websites not operated or controlled by Olsuna. We are not responsible for the content or privacy practices of those websites. When you leave olsuna.com, this Privacy Policy is no longer in effect.

Advertising

Our website may work with third-party advertising partners to display relevant advertisements. Olsuna does not take responsibility for the content, promises, or quality of products offered through third-party advertisements.

Cookies for Advertising

We use advertising cookies to collect information about your online activity over time to make advertisements more relevant to you. These cookies also prevent the same ad from repeatedly appearing and help advertisers understand how their ads are performing. For full details please refer to our Cookie Policy at olsuna.com/pages/cookie-policy.

Cookies

Olsuna uses cookies to identify areas of our website that you have visited and to enhance the performance and functionality of our site. Most web browsers can be set to disable cookies, however doing so may affect your ability to access certain features. We never place personally identifiable information in cookies.

Blocking and Disabling Cookies

You may set your browser to block cookies and similar technologies, however this may prevent our website from functioning properly and you may not be able to fully utilise all features and services. Disabling a cookie does not delete it from your browser unless you do so manually through your browser settings.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, you may only use our website with the involvement of a parent or guardian. If we become aware that personal data has been collected from a child without parental consent, we will take steps to remove that information promptly.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to accurately reflect our services and practices. We will notify you of any significant changes before they take effect. Continued use of the Service following any updates constitutes your acceptance of the revised policy.

Third-Party Services

We may display or make available third-party content or links to third-party websites. Olsuna shall not be responsible for any third-party services including their accuracy, legality, or quality. Third-party links are provided solely as a convenience and you access them entirely at your own risk.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us: