Shipping policy

Last updated: 29 May 2026

Quick Summary

  • Free Shipping: Free standard shipping on all orders within Australia.
  • Processing Time: 1 to 3 business days.
  • Shipping Time: 7 to 11 business days after dispatch.
  • Total Delivery Time: 8 to 14 business days from the order date.
  • Order Tracking: Tracking number provided for all shipments.
  • Issues: Contact us immediately for help with damaged or delayed orders.

We are dedicated to ensuring a seamless and stress-free delivery experience for every Olsuna customer.

Contact Us

  • Email: help@olsuna.com
  • Phone: +61 489 989 617
  • Address: 1A Eden St, North Sydney, New South Wales 2060, Australia
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST

Shipping Range

We currently ship within Australia only, delivering to residential and business addresses across all states and territories. We may expand to additional destinations in the future.

Shipping Costs

Free standard shipping on all orders across Australia — no minimum spend required. The price shown at checkout is the final price you pay. There are no hidden fees.

Order Processing Time

  • Processing Time: Orders are processed within 1 to 3 business days, Monday to Friday.
  • Last Order Time: 11:00 PM AEST.
  • Weekend & Public Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

Peak Periods
During peak seasons such as holidays or special sales events, processing times may be slightly extended. We will keep you informed of any significant delays.

Shipping Time

  • Estimated Delivery Time: 7 to 11 business days from the date of dispatch.
  • Shipments occur Monday to Friday.
  • Delivery times are estimates and may vary due to external factors such as weather conditions or carrier disruptions.

Total Delivery Time

The total estimated delivery time is 8 to 14 business days from the date the order is placed, including processing and shipping time. Delivery times may vary depending on location and season.

Shipping Process

  • Tracked Shipping: All orders are shipped with full tracking so you can monitor your order at every stage.
  • Insured Shipments: All shipments are covered against loss or damage during transit. Contact us at help@olsuna.com in the event of loss or damage.
  • Packaging: Every order is carefully packed to ensure your item arrives in perfect condition.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and the name of the shipping carrier. You can track your order at any time via our order tracking page on olsuna.com or directly through the carrier's website.

For any questions about your shipment, contact us at help@olsuna.com.

Order Cancellation

We allow cancellations within 5 minutes of placing an order, provided the order has not yet been shipped. To cancel, contact us immediately at help@olsuna.com. Once an order has been dispatched, please follow our return process after receiving the item.

Missing Items

If any item is missing from your order, contact us at help@olsuna.com within 7 days of receiving your package. We will investigate and resolve the issue by sending a replacement or issuing a full refund.

Damaged or Lost Orders

If your order arrives damaged or does not arrive within the expected timeframe, contact us at help@olsuna.com immediately. We will promptly assist you with a replacement or refund.

Returns

  • Return Window: Returns are accepted within 30 days of the delivery date.
  • Condition: Items must be unused, undamaged, and returned in their original packaging. Personalised items cannot be returned.
  • Return Shipping Costs: Return shipping is the responsibility of the customer unless the item is defective, damaged, or incorrectly delivered — in which case Olsuna covers all return costs.
  • Refunds: Refunds are processed within 7 business days of receiving the returned item and issued to the original payment method.

For full details please visit our Refund Policy page at olsuna.com/policies/refund-policy.

Restocking Fee

None. Olsuna does not charge any restocking fees for returns.

Return Delivery Costs

Defective, Damaged, or Incorrect Items: No cost to the customer. Olsuna covers all return shipping costs where the product is defective, damaged during transit, or incorrectly delivered.

Change of Mind: Return shipping costs are the responsibility of the customer. This applies when the customer ordered the wrong product, the item does not meet expectations, or the customer no longer wants the item.

Your Legal Rights

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. You are always entitled to a remedy for a major failure of a product.

Policy Updates

This policy may be updated periodically to reflect changes in our services. Changes take effect immediately upon posting on the website.

Questions?

Contact us at help@olsuna.com — we are happy to help.